AIVA — AI agent for business, voice AI

Aiva

Auto service: booking diagnostics and repairs

AI takes booking requests for diagnostics and repairs, captures vehicle details, and relieves service advisors.

Challenge

Service advisors could not process inbound calls quickly enough, and some bookings were lost.

Solution

We launched an AI agent for repair and diagnostics booking with structured capture of car data and work type.

Results

  • +21% diagnostics bookings
  • -36% missed inbound calls
  • +15% bay utilization

SEO copy

Auto service teams need to convert inbound demand into bookings before customers switch to a competitor. Voice AI helps accept requests without queues and gather key details about the car and issue immediately.

This intake flow is especially useful during peak hours when the front desk is overloaded. The result is better bay utilization and fewer lost requests at the first contact.